Privacy Policy

Effective Date: 5 January 2025

Guadua Bamboo SAS (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.guaduabamboo.com, purchase our bamboo products, or interact with us. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information you provide directly, such as:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely by third-party payment providers)

b. Non-Personal Information

We collect certain non-identifiable information automatically, such as:

  • IP address

  • Browser type

  • Operating system

  • Pages viewed and time spent on the website

c. Cookies

We use cookies to improve your browsing experience and analyze website traffic. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.

  • To communicate about your purchases or inquiries.

  • To improve our website, products, and services.

  • To send promotional emails (only with your consent).

  • To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Trusted service providers (e.g., payment processors, shipping companies).

  • Legal authorities, if required by law.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the Internet is 100% secure. Please use our website at your own risk.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing emails by clicking the “Unsubscribe” link.

  • Request a copy of your data or ask us to erase it, where legally applicable.

To exercise these rights, contact us at info@guaduabamboo.com.

6. International Shipping and Data Transfers

If you are located outside of Colombia, your information may be transferred to and processed in Colombia. By using our services, you consent to this transfer.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies independently.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Guadua Bamboo SAS
Hacienda Guadua Bamboo, Bajo Sabaletas, Dagua, Valle del Cauca, Colombia.
info@guaduabamboo.com
+57 (316) 6571-547